Frequently Asked Questions

Welcome! This FAQ page answers the most common questions about using our genealogy templates and working with us on custom family history books. If you don’t see your question here, feel free to contact us — we’re always happy to help.

Genealogy Template FAQ

Q: Do I need a paid Canva account to use the templates?
A: No. All templates work with a free Canva account. You do not need Canva Pro.

Q: Can I try a template before I purchase?
A: Yes! We offer a free practice template so you can test Canva and get a feel for how editing works.

Q: I’m new to Canva — will I be able to edit the templates?
A: Absolutely. Every purchase includes a step-by-step Canva Editing Guide and a video tutorial to help you get started with confidence.

Q: Can I use the Canva templates in Word, Google Docs, or another program?
A: No. Our Canva templates are designed specifically for Canva and will not function correctly in other programs.

Q: Can I print the finished book?
A: Yes! You can print your finished design at home, through a local print shop, or with an online service like Staples, Mixam, or any other printing service.

Q: Can I share the template with a family member?
A: Our templates are for personal use only. While you can collaborate within Canva by adding editors to your file, you may not share the template link or sell/redistribute the design.

Q: What’s included in each template?
A: Each product listing outlines what’s included (pages, designs, and bonuses). If you’re unsure which one fits your project, feel free to message us for a recommendation.

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Custom Book FAQ

Q: What is a custom family history book?
A: It’s a fully personalized book we design for you using the stories, documents, and photos you provide. We take care of the writing, layout, and design, and you receive a print-ready file or printed hardbound book.

Q: How much does a custom book cost?
A: Pricing varies depending on page count, features, and printing options. Visit our Custom Book Services page to view package details and starting prices.

Q: How long does the process take?
A: Most books take between 2 to 6 months, depending on complexity and how much material you provide upfront.

Q: Do I need to have everything perfectly organized before we start?
A: Not at all! We can help you sort through your research and guide you in pulling together what we need. We’ll help shape your book, even if you’re feeling overwhelmed.

Q: Will I get to review the book before it’s finalized?
A: Yes. You’ll receive a draft for review and can request edits before we move to the final version.

Q: Will I receive a printed copy?
A: Our top-tier package includes a professionally printed hardbound book. Other packages may include just the print-ready digital file, but you always have the option to upgrade.

Q: What kind of support do I get during the process?
A: We provide clear communication, updates, and review stages. You can always reach out with questions as we go — you’ll never be left wondering what’s next.